Client Services Representative

Neenan•Fort Collins, CO

3d•Onsite

About The Position

At Neenan, we pride ourselves on delivering exceptional client experiences, and our Client Services team plays a critical role in that mission. We're looking for a Client Services Representative who thrives in a fast-paced, problem-solving environment and is passionate about maintaining strong client relationships after project completion. In this role, you'll serve as the primary point of contact for warranty-related needs, working closely with clients, subcontractors, and internal teams to resolve issues efficiently and professionally. If you enjoy hands-on work, creative problem-solving, and making a tangible impact on client satisfaction, this is a great opportunity to join a collaborative, high-performing team. Other responsibilities include the support of Building Management, Small Project Unit, Field Construction and the Warehouse.

Requirements

Construction experience with strong mechanical aptitude
Ability to read and interpret blueprints and construction documents
Strong problem-solving skills and the ability to navigate challenging client situations professionally
Excellent communication and documentation skills
Detail-oriented with a highly organized, methodical approach to work
Ability to work independently while collaborating across multiple teams
Comfort handling fast-paced workflows and high volumes of requests
Willingness to travel, including occasional overnight stays
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver's license and clean driving record
Willingness to participate in an on-call rotation (24/7 team support environment)
Commitment to continuous learning and professional development

Nice To Haves

Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred
Familiarity with project closeout processes and warranty workflows

Responsibilities

Serve as the main point of contact for warranty requests, managing issues from initial intake through resolution
Communicate regularly with clients, subcontractors, and internal teams to troubleshoot and resolve concerns
Track and manage warranty callbacks using multiple systems (email, web platforms, phone, etc.)
Participate in a scheduled on-call rotation to support urgent client needs
Visit job sites to investigate issues, expand construction knowledge, and help prevent future problems
Conduct 1-year and 2-year warranty walkthroughs with clients and project teams
Perform minor repairs and hands-on corrective work when appropriate
Support project closeout activities and help ensure a smooth transition from construction to operations
Participate in Operations & Maintenance (O&M) reviews and owner training processes
Provide feedback to project teams to improve design quality and reduce recurring issues