Client Services Representative

RECOVERY MONITORING SOLUTIONS LLC • Bryan, TX

5d • Onsite

About The Position

This role is responsible for administering drug testing and managing electronic monitoring devices, including installation, maintenance, and data management. The candidate will have a primary duty in either drug testing or electronic monitoring installation but must be willing to accept assignments in the other area as needed, on a daily, weekly, ad hoc, or rotating basis as directed by management. This position involves direct client interaction, scheduling, communication management, account creation, participant tracking, payment processing, and reporting to supervising agencies. Additionally, the role includes administering urine analyses according to protocol and chain of custody procedures, with on-the-job training provided.

Requirements

• 6 months of customer service experience
• Clean Background
• Proficient in Microsoft Office O365
• Ability to bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.

Nice To Haves

• Some travel may be required

Responsibilities

• Administer drug testing, including urine analyses per protocol and chain of custody procedures.
• Install, remove, and perform maintenance on electronic monitoring technologies (alcohol monitoring, location monitoring).
• Provide customer service to clients and the agencies served.
• Schedule installation and maintenance appointments for new referrals.
• Manage daily communication, equipment alerts, and maintenance items.
• Create individual customer accounts and track participants.
• Process payments for services provided.
• Deliver participant completion, non-compliance, and payment reports to appropriate supervising agencies.
• Manage daily communication with billing and maintenance items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed