Client Services Representative

Bee's Plumbing and Heating•Seattle, WA

1d•Onsite

About The Position

Client Services Representative at Bee's Plumbing and Heating. This role involves being the primary point of contact for clients, addressing their needs, and ensuring a positive experience. The representative will handle inbound calls, book appointments, resolve inquiries, and build client relationships in a fast-paced environment.

Requirements

3-5 years of Call Center experience preferred
Weekend availability: (8hr or 10hr shifts)
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products
Consent to a pre-employment background check

Nice To Haves

HVAC & Plumbing Industry experience is a plus
experience with SERVICE TITAN a plus
Bilingual Spanish is a plus

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.