Client Services Representative
About The Position
Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization. We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and career growth pathways. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization.
Requirements
- Must live in the State of Michigan
- Deliver high-quality customer service
- Apply creative problem-solving skills to address and resolve issues effectively
- Prior experience in a behavioral health and/or medical office setting
- Advanced technical skills, including proficiency in Microsoft Office
- Minimum of one year of Excel experience, including data tracking and basic analysis
- Experience with data analysis and reporting
- Ability to provide technical support and assistance to staff
- Strong project management skills to support planning, coordination, and timely goal completion
- Working knowledge of electronic health record (EHR) systems
- Proven ability to work effectively and efficiently across multiple programs
- Demonstrated experience working with culturally diverse populations
- Minimum of one year of administrative experience in a professional office environment
Nice To Haves
- Bilingual (Spanish/English) preferred
- Willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity
Responsibilities
- Respond to phone calls
- Receive and direct clients
- Data entry, retrieval and organization
- Coordinate workflows across programs
- Provide excellent customer service
- Facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services
- Apply creative problem-solving skills to address and resolve issues effectively
- Provide technical support and assistance to staff
- Support planning, coordination, and timely goal completion
- Work effectively and efficiently across multiple programs
Benefits
- Robust health insurance options
- 401k match
- 11 paid holidays (including floating holidays for times important to you)
- 3 weeks’ vacation upon hire plus separate paid sick time
- Supportive and fulfilling culture
- Equity and inclusion focused affinity and work groups
- Market-driven and equitable salary practices
- High-quality supervision
- Flexible scheduling
- Ongoing training opportunities
- Career growth pathways
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
