Client Services Representative - temporary from January 2027 through June 2027

Fulham Co., Inc.•Hawthorne, CA

1h•$42,000 - $50,000•Hybrid

About The Position

Fulham is hiring a Client Services Representative for a temporary, full-time assignment providing maternity-leave coverage from January 2027 through approximately June 18, 2027. The assignment may end earlier or be extended based on business needs. The role is hybrid-remote, with in-office work in Hawthorne (the office is expected to move to Long Beach around January) on Mondays and Tuesdays, and remote work Wednesdays through Fridays. The schedule is 40 hours per week, Monday through Friday. The representative provides service and support to clients and sales agents by phone and email, handling product orders, pricing and availability inquiries, basic technical support, and troubleshooting. The role manages customer accounts and accurate, timely order processing in Macola ERP; supports sales with product information, quotations, lead follow-up, and promotions; and coordinates with Sales, Finance, and Logistics to help ensure orders ship accurately and on time. Other work includes generating reports, maintaining customer records, participating in product and job training, contributing to a collaborative work environment, and completing special projects as needed. The salary range is $42,000–$50,000 annually, depending on experience and qualifications. Temporary employees are not eligible for Fulham's standard company benefit programs, except for benefits or leave required by applicable law. Employment is at will.

Requirements

At least 1–2 years of experience in a customer service or sales support role.
Proficiency with Macola or other ERP systems and Microsoft Office Suite, including Outlook, Word, and Excel.
Knowledge of electronic components and technical information, or the ability to learn.
Excellent phone, email, and interpersonal communication skills.
Ability to problem-solve and work with technical data and specification sheets.
Detail-oriented and highly organized, with a strong commitment to accuracy.
Positive attitude and ability to work as a team player in a fast-paced, independent environment.

Nice To Haves

Experience working with B2B clients.

Responsibilities

Provide service to clients and sales agents over the phone and by email, including assistance with product orders, pricing and availability inquiries, basic technical support, and troubleshooting.
Build and maintain positive relationships with OEMs, Electrical Agents, Distributors, and other clients.
Manage customer accounts and process orders accurately and on time in the Macola ERP system.
Provide product information and quotations to potential customers.
Coordinate with Sales, Finance, and Logistics, and process and track sales orders to support accurate, efficient, and timely shipment.
Assist the sales team with outbound follow-up on leads and promotions.
Provide product information and recommendations, and troubleshoot product-related issues by offering solutions.
Participate in ongoing training to stay current on job and product features and specifications.
Generate reports and maintain accurate customer records.
Contribute to a positive and collaborative work environment and complete special projects as needed.