Client Services Representative (January 2027 Class)

American Century Investments • Kansas City, MO

1d • Hybrid

About The Position

American Century Investments is hiring Client Services Representatives for its training program, with a January 2027 start date. The role facilitates positive interactions with internal and external clients by providing transactional and service excellence. Representatives interpret and complete sophisticated requests, including establishing accounts across multiple registration types and processing financial and non-financial transactions. The position includes up to 12 weeks of training in more complex transactions, and performance is measured throughout the role.

The role is based in the Kansas City, Missouri office and reports to the Client Services Manager. It is non-exempt and pays $21.63 per hour. After completing initial training and demonstrating proficiency, employees can expect a hybrid schedule of three days in the office and two days from home, subject to change based on business needs. Employees may be required to work overtime to meet business demands. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Requirements

• Previous client service experience.
• Proven ability to multitask and research answers to problems.
• Proficiency using multiple computer applications or programs simultaneously.
• Ability to successfully complete pre-employment testing.
• Ability to type at least 40 words per minute.
• Basic math proficiency.
• Strong written and verbal communication skills.
• Attention to detail.
• Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Nice To Haves

• Associate degree or some college, or an equivalent combination of education and work experience.

Responsibilities

• Facilitate positive interactions with internal and external clients through accurate, timely transactional and service support.
• Interpret and complete complex transactions for multiple account types, including account establishment and financial and non-financial transactions.
• Collaborate with internal clients and business partners to support a team environment.
• Meet or exceed quality and productivity metrics, demonstrating knowledge retention and continuous progress during training and throughout the role.
• Use problem-solving, research skills, and online resources to resolve issues and work independently.
• Communicate professionally with clients by phone and in written correspondence.
• Stay current on policies and procedures and adhere to ethical standards and business practices.
• Attend training sessions, team meetings, and department meetings.
• Accept and act on constructive feedback professionally.
• Communicate availability and potential scheduling conflicts to a manager and/or team lead.
• Work overtime when required to meet business demands.

Benefits

• Competitive compensation package with bonus plan.
• Generous paid time off and competitive benefits.
• 401(k) with 5% company match plus annual performance-based discretionary contribution.
• Tuition reimbursement.
• Formal mentorship program.
• Live and online learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed