Client Services Representative - Entry Level

GEM • Virginia Beach, VA

1d

About The Position

We're looking for an enthusiastic, people-focused Entry-Level Client Services Representative to join our growing team. If you enjoy building relationships, helping others, solving problems, and creating positive customer experiences, this is a great opportunity to start or grow your career in client services, customer support, account coordination, and business operations. In this role, you'll be a key point of contact for clients, helping provide responsive support while assisting with day-to-day account activities. No prior client services experience is required. Through paid training, hands-on experience, and mentorship, you'll develop valuable communication, customer service, and relationship-management skills with opportunities for career advancement.

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Strong interpersonal and relationship-building skills
• Organized and able to manage multiple priorities
• Positive attitude and strong problem-solving abilities
• Detail-oriented and dependable
• Comfortable working independently and as part of a team
• High school diploma or equivalent required

Nice To Haves

• Previous experience in customer service, retail, hospitality, sales, or administrative support is helpful but not required
• Additional education in Business, Communications, Marketing, or a related field is a plus

Responsibilities

• Build positive relationships with new and existing clients
• Respond to client questions and provide friendly, professional support
• Assist with customer onboarding and help create a smooth client experience
• Coordinate with internal teams to address client needs and resolve concerns
• Monitor client satisfaction and identify opportunities to improve service
• Maintain accurate customer records and document account interactions
• Support account management and client retention initiatives
• Follow up with clients to help ensure their needs are being met
• Participate in team meetings, training, and professional development programs

Benefits

• Paid training and personalized mentorship
• Clear opportunities for career growth and internal advancement
• Leadership development and professional coaching
• Supportive, collaborative, team-focused environment
• Hands-on experience in client services, customer relations, and account management
• Performance-based incentives and recognition opportunities
• Opportunity to develop valuable professional and leadership skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED