Client Services Representative (Vet Clinic Reception)

Patty Baker Humane Society Naples•Naples, FL

2d•Onsite

About The Position

Patty Baker Humane Society Naples (PBHSN), a premier no-kill shelter, is seeking a full-time Client Services Representative for its full-service small animal practice, which is open to the public. The role requires a service-oriented yet assertive individual to ensure clients and their companion animals have a positive experience during appointments, check-in, and check-out. The position operates under the direction of the Client Services Manager and in cooperation with other team members.

Requirements

Fluency in English and Spanish required
At least one year experience in customer service in any industry
Excellent customer service skills, including the ability to interact calmly with emotional clients
Phone skills, including a clear speaking voice
Accurate data entry and money handling skills
Work well within a team
Be responsive to professional feedback and direction
Able to prioritize and manage multiple tasks
Maintain a positive demeanor in a fast-paced environment
Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals
Authorized to work in the United States
Complete a background check prior to employment

Nice To Haves

At least one year experience as a veterinary or medical receptionist preferred

Responsibilities

Answer phones
Schedule appointments
Welcome and check in clients and patients
Check out clients and patients
Collect and process payments
Communicate with clients before and after appointments as needed
Provide clients with accurate information in a friendly, caring, compassionate, and professional manner