Agent, Member and Client Services - Reception

Desjardins • Quebec, QC

1d • Onsite

About The Position

As a member/client service agent – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell products and services through multiple distribution channels based on member/client needs. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures.

Requirements

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French required
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Assist members and clients, listen to their needs and propose personalized solutions
• Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want
• Close sales, process transactions and follow up as needed.
• Ensure member and client satisfaction
• Take phone calls and handle information requests.
• Conduct research as needed and suggest personalized solutions
• Seize business opportunities and help increase sales through solicitation.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree