Client Services Representative

PAYLOCITY CORPORATION•Schaumburg, IL

3h•Onsite

About The Position

Paylocity is hiring for an in-office client support role in Schaumburg, Illinois. The position resolves client payroll and HR system challenges and builds customer relationships using technical expertise and available resources. The representative serves as a primary contact on a dedicated client support team and is responsible for maintaining and enhancing client relationships. The work includes inbound and outbound phone interactions, Zoom meetings, and email exchanges, with performance measured against service and client-satisfaction metrics. The role also provides clients with guidance on HR and payroll best practices, software change management, and Paylocity products. This is a 100% in-office position; remote and hybrid work are not available. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. CST. Pay is $27 per hour, with the stated base pay potentially varying based on job-related knowledge, skills, and experience.

Requirements

Bachelor’s degree.
Proficiency in Microsoft Office suite.
Strong written communication skills for business correspondence.
Team-oriented approach and attention to detail.
Self-starter able to handle multiple projects at once.
Analytical thinking, problem-solving, time management, communication, and decision-making skills.
Ability to sit at a desk or workstation for extended periods, typically 7–8 hours per day.
Ability to operate a computer and phone systems, type, and use multiple software programs and inquiries simultaneously.

Nice To Haves

CPP, FPC, APA, and/or SHRM-CP certification.
Experience in customer service or a previous client-facing role.
Experience in payroll and/or a call center environment.

Responsibilities

Maintain availability and manage workloads to support client accessibility.
Troubleshoot and resolve client issues, escalating when necessary.
Advocate for clients and collaborate with internal technical experts to provide effective solutions.
Prioritize timely solutions in line with client requirements and internal service metrics, including availability, outbound adherence, first-call and case resolution, escalations, retention, and satisfaction.
Use resources to source and validate answers, document issues, and follow payroll policies.
Complete educational courses and assigned training within designated timeframes.
Multitask, respond promptly, and follow up in a timely manner.
Communicate professionally in writing and verbally with internal and external stakeholders.
Guide clients on HR and payroll best practices, software change management, and alignment with Paylocity products.