Client Services Representative I

Dominion Payroll•Richmond, VA

6d•Onsite

About The Position

Dominion Payroll is seeking a tech-savvy, professional, and quick-learning individual to join their high-growth, high-energy team as a Client Services Representative I. This role is for someone who is not afraid to pick up the phone and proactively solve problems. Dominion Payroll offers an alternative to large corporate payroll companies, boasting a fast-growing Inc. 5000 honoree status, high client retention, industry-leading NPS, cutting-edge technology, a people-first culture, and real growth opportunities with internal promotion. The Client Services Representative I will act as the primary problem solver for clients, combining expertise in payroll, investigation skills, and relationship building. The role involves retrieving payroll information, preparing reports, processing requests accurately and timely, researching and resolving payroll issues, maintaining payroll operations according to policies, protecting confidential information, and contributing to team goals to meet deadlines. The position also requires meeting ticket metrics, building relationships with clients, vendors, and peers, updating client employee information, and hitting performance metrics while managing multiple priorities in a fast-paced environment.

Requirements

Professional, articulate, and customer-focused
Tech savvy with strong Microsoft Office skills
Fast learner who thrives in a high-growth environment
Not afraid to pick up the phone and solve problems head-on
Positive attitude with a "go-getter" mindset
Relentless problem solver-you don't quit, you figure it out
Organized, detail-oriented, and able to multitask

Nice To Haves

Payroll experience or knowledge of tax/wage laws is a bonus

Responsibilities

Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
Maintains payroll operation by following policies and procedures; reporting needed changes.
Protects payroll operation by keeping information confidential.
Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines.
Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
Establish and build healthy working relationships with clients, vendors, and peers.
Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
Hit performance metrics while juggling multiple priorities in a fast-paced environment