Client Services Representative I

Canon U.S.A., Inc.•Redwood City, CA

3d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. The core responsibilities involve frequent, high-level interaction with customers across the campus, requiring the employee to enter classrooms, student housing, clinics, professor offices, and medical facilities. This role also involves customer satisfaction through the performance and maintenance of reprographic equipment at customer locations, following established maintenance processes, and assisting end-users. Additionally, the position includes processing and monitoring all inventory movement, analyzing ongoing activity, assisting in identifying slow-moving or obsolete inventory, and conducting physical inventories.

Requirements

Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required.
Less than one year of related experience.
Ability to lift boxes up to 50 lbs, between 10 and 25 times per day.
Extensive physical activity including walking, carrying, and navigating stairs with heavy boxes of paper.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations.
May also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

The core responsibilities involve frequent, high-level interaction with customers across the campus, requiring the employee to enter classrooms, student housing, clinics, professor offices, and medical facilities.
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.
Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
Analyzes ongoing activity of inventory.
Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
Monitors and communicates status of inventory.
Initiates, conducts and reports on Physical Inventories.

Benefits

Competitive compensation
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else