Client Services Representative

Company3 • Santa Monica, CA

1d • Onsite

About The Position

The Client Services Representative is a part of Company 3's Client Services Team, dedicated to maintaining the company's industry reputation by providing gracious and savvy hospitality. The client service team is responsible for attending to client and artist’s needs, including preparing coffee, serving drinks, and ordering and serving meals. They also maintain the cleanliness and stock of the kitchen area. Additionally, the Client Services Representative provides front desk coverage and assists the operations team as needed.

Requirements

• Prior restaurant or hospitality experience.
• Strong understanding of both service and hospitality.
• Ability to anticipate needs and shift priorities in a fast-paced, high-stakes environment; adaptability; acute attention to detail.
• Excellent judgment and discretion; ability to maintain polished and mature demeanor while servicing VIP clients.
• Excellent organizational skills with proven attention to detail.
• Strong problem-solving and interpersonal skill.
• Excellent written and verbal communication skills with a good command of the English language.
• Team player and demonstrated ability to work well independently.
• Thrives in a fast-paced environment; and ability to manage competing priorities.
• Great inter-personal skills, be meticulous, always organized and work calmly and professionally especially during high pressure situations.

Nice To Haves

• Prior experience with espresso machine.
• Creative eye and demonstrated ability to think outside of the box and offer solutions.
• Interest in film.

Responsibilities

• Help build excellent client relations and create a warm and inviting environment for clients, visitors and staff.
• Oversee all steps of service during supervised sessions, including greeting clients, ordering meals, preparing food and beverages and ensuring that visitor, client and staff requests are fulfilled with the utmost professionalism.
• Work directly with Operations to optimize efficiency within the department.
• Assist in preparation for client luncheons and meetings, including light food preparation.
• Set up daily coffee and breakfast set-ups, restock communal snacks and beverages.
• Maintain cleanliness and organization in kitchen and common areas.
• Monitor bays and conference rooms for overall tidiness and upkeep, as well as the lobby area.
• Order supplies and miscellaneous goods while maintaining a budget.
• Plan and execute weekly events.
• Order client gifts, handle reservations for client dinners.
• Run errands for the kitchen, clients, and other staff as needed.
• Work with the larger Client Services team to plan and execute larger annual parties.
• Plan and execute celebrations for birthdays and holidays.
• Provide Client Services Representative support at other studios, as needed.
• Provide backup coverage for the Front Desk Reception team.
• Perform other duties as assigned.

Benefits

• A comprehensive package of health, retirement, and insurance benefits and paid time off for eligible part-time employees working 25 or more hours per week and full-time employees in the US.
• Retirement, select insurance benefits, and where required by law, health benefits for eligible project hires and part-time employees working less than 25 hours per week in the US.
• Local benefits plan offerings as adopted and amended from time to time will apply for roles filled in Canada and other territories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees