Client Services Representative, Co-op

DLL Group • Burlington, ON

17h • Hybrid

About The Position

The Client Services Representative, Co-op student will be responsible for handling inbound requests (email/Salesforce) from customers (both external/internal), vendors, brokers and agents, for active, non-delinquent contracts, and preparation or processing of all paperwork related to these requests. Your participation will be required in team or cross-functional initiatives, ongoing process improvements, projects and other duties as required. The position reports to the Manager of Client Services and the Client Services Team Leads.

Requirements

• Strong interpersonal as well as written and verbal communication skills
• Must be self-directed, decisive and goal oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction
• Strong relationship building skills and a team player
• Strong organizational and planning skills
• Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices
• Ability to work in a very fast-paced environment
• Must be enrolled in a post-secondary education co-op program.
• Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office (approx. 2-3x per week)

Responsibilities

• Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry
• Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
• Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases
• Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly

Benefits

• Participation in the Learning and Development Program while you complete your placement
• Access to e-learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree