Client Services Property Manager

GC Realty & Development, LLC•Roselle, IL

19d•$55,000 - $75,000

About The Position

GC Realty & Development, LLC is hiring a client-facing Property Manager to deliver a seamless and remarkable experience to property owners. The position manages client interactions across the property management relationship, including onboarding, financial reviews, approvals, collections, and renewals. The Property Manager collaborates with leasing, maintenance, collections, and financial analysts and is expected to communicate promptly, negotiate effectively, and remain composed and decisive under pressure. The company manages roughly 1,500 units for more than 500 private investors across Chicago and its suburbs, and plans to grow to 3,500 doors over the next four years. This role offers growth potential for someone who wants to develop professionally alongside the growing company. Employment offers are contingent on successful criminal background and professional reference checks.

Requirements

At least two years of property management experience in multifamily and/or single-family homes.
Deep understanding of property management operations, including leasing, maintenance, resident relations, and financial management.
Awareness of local, state, and federal regulations affecting property management, including the Chicago Residential Landlord Tenant Ordinance (CRLTO) and Cook County Residential Tenant Landlord Ordinance (CCRLTO).
Working knowledge of major property components, including HVAC, roofing, plumbing, and electrical systems; their costs; and replacement methods, with the ability to help clients budget for capital improvements.
Ability to ask contractors and maintenance staff informed questions and make repair-or-replace recommendations.
Strong negotiation skills and ability to handle difficult conversations with empathy and clarity.
Ability to stay calm, positive, and decisive in a fast-paced environment while meeting critical deadlines.
Collaborative mindset for working with leasing, maintenance, and financial teams.
High school diploma or equivalent required.
Successful completion of criminal background and professional reference checks is required for an employment offer.

Nice To Haves

Bachelor's degree preferred.
Active Illinois Real Estate Broker's license preferred but not required.

Responsibilities

Ensure every client interaction reflects company standards, provides the right solution the first time, and makes GC Realty easy to do business with.
Respond to client emails, phone calls, and texts within two hours, striving to resolve issues on the first call.
Conduct quarterly client check-in calls to review properties and address concerns.
Follow a monthly calendar of 14 key client touchpoints, including inspections and tenant delinquency updates.
Analyze property financials and ROI, provide clients with clear and accurate insights, handle client concessions up to $250, and manage statement corrections.
Onboard new clients by identifying their needs, setting expectations, and sending initial communications.
Advise clients on payment options and strategies, keeping payments timely while communicating transparently.
Obtain owner approvals for work orders and turnovers, ensuring actions align with owner expectations.
Communicate weekly with the leasing team about vacant units and coordinate video calls with leasing agents after seven days without applications to plan how to fill the unit.
Negotiate renewals and credits with residents to reach outcomes that benefit both clients and residents.
Collaborate with leasing, maintenance, collections, and financial teams.

Benefits

Salary of $55,000 to $75,000 per year, based on experience.
Performance-based monthly bonus opportunity.
Company-funded book club reading program worth up to $500 per year.
$1,000 bonus for referring a team member who is hired.
Two weeks of paid time off in the first year.
Paid day off during the employee's birthday month.
Seven paid holidays annually.
Health, dental, and vision coverage; GC covers 75% of the employee premium and 25% of the family premium.
401(k) retirement plan.
Optional life, AD&D, disability, accident, and Healthcare FSA benefits with employer premium assistance.