Client Services Operations Analyst, Specialist

Vanguard • Malvern, PA

4d • Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

• Minimum of three years related work experience.
• Two years of operations experience.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Working with key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues. Leads internal control framework improvements and formulates strategic recommendations.
• Serves as an escalation contact, creates, builds, and maintains relationships with internal partners, external vendors and managers.
• Proactively anticipates operational issues and leads process enhancement initiatives.
• Maintains communication with internal and external partners to resolve process and reconciliation issues. Oversees the research and implements complex process improvements.
• Oversees operational workflow tracking, performs incident analysis. Evaluates and enhances workflows.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree