Client Services Manager

BrightSpring Health Services • Silverdale, WA

2d

About The Position

The Client Services Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients receiving individualized care in their homes. The role supervises and guides caregivers, manages employee scheduling, maintains relationships with clients and referral partners, ensures documentation is properly maintained, and conducts periodic home visits and safety checks.

Requirements

• Prior scheduling and management or supervisory experience.
• Ability to work independently with good judgment.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication skills.
• Excellent customer service skills.
• Self-motivated, accountable, and reliable.
• Able to manage client or employee needs with urgency in a fast-paced environment.
• Friendly and compassionate, with the ability to build positive relationships and partnerships.
• Well-organized communicator and problem solver.

Nice To Haves

• Associate or bachelor’s degree in business, nursing, social services, or a related field of study is preferred, subject to regulatory requirements.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers who provide direct care to clients.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Benefits

• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Retention and referral bonuses.
• Benefits and supplemental plans.
• Employee Assistance Program (EAP).
• 401(k) participation.
• Career growth and development opportunities.
• Great company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed