Client Services Manager- Minneapolis, MN

Compass Group•Minneapolis, MN

1d•$65,000 - $72,000•Onsite

About The Position

The Client Services Manager has direct customer service contact with clients in support of vending programs. The role analyzes business performance and develops and executes new programs, while assisting with operational setup, resolving day-to-day service problems, preparing executive summaries and pro formas, conducting financial analyses, and recommending ways to improve profitability. The goal is to provide outstanding customer service that builds and sustains long-term relationships, supports high customer satisfaction, and contributes to contract renewals and extensions.

Requirements

Bachelor’s degree and at least three years of service business or account management experience; alternatively, a high school diploma, two years of post-secondary education, and an equivalent of five years of service business experience, including three years in account management.
Proven financial analysis skills.
Excellent interpersonal communication and negotiation skills, with a strong customer service orientation.
Ability to use analytical and intuitive judgment and sound decision-making to interpret, develop, and apply methods and policies affecting the business.
Ability to work independently and develop and maintain positive long-term internal and external work relationships.
Ability to prepare, analyze, and present detailed business reviews to client contacts and recommend opportunities for additional growth.
Timeliness, accuracy, and ability to prioritize and organize business requirements.
High proficiency in Excel, Word, and Outlook.

Nice To Haves

PowerPoint software experience.

Responsibilities

Assure accurate and timely financial reporting.
Inspect reports and summaries to identify possible gaps.
Analyze the financial performance of vendors, clients, and Canteen One across the managed business portfolio.
Make recommendations and present information to corporate client contacts.
Work with the Sales group to ensure accurate financial expectations for renewals and bids.
Facilitate meetings with internal resources to address issues.
Build, maintain, and sustain client relationships.
Hold quarterly meetings and business reviews with the top 20 customers.
Serve as a communication point for Canteen One and facilitate relevant information throughout the organization.
Assist with operational setup and expedite day-to-day service problems.
Prepare executive summaries and pro formas, conduct financial analyses, and recommend improvements to profitability.