Client Services Manager

BAYADA Home Health Care • Columbia, MD

11h • $45,000 - $52,000 • Onsite

About The Position

BAYADA Home Health Care is hiring a Client Services Manager for its Columbia, Maryland Home Health Office. This role supports the coordination and delivery of compassionate, reliable, high-quality home health care in a new and growing office. The Client Services Manager manages a client caseload, resolves scheduling needs, builds relationships with clients and community partners, and works with Clinical Managers to support field employees. The position offers potential for career growth and advancement.

Requirements

• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Ambition to grow and advance beyond the current position.
• Strong computer skills, including use of an electronic medical record.
• Excellent communication and interpersonal skills.

Nice To Haves

• Bachelor’s degree preferred.
• Prior knowledge of or experience with Medicare, Home Care Homebase, and OASIS.
• Prior supervisory experience.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and address emergent scheduling issues.
• Manage and proactively grow a Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor caseload metrics, including admissions, percentage of Medicare, and referrals rejected by reason, to maintain effective fiscal management.
• Partner with Clinical Managers to provide supervision and support to field employees.

Benefits

• Weekly pay.
• Paid holidays, vacation, and sick leave.
• Vision, dental, and medical health plans.
• Employer-paid life insurance.
• 401(k) with company match.
• Direct deposit.
• Employee assistance program.
• Advancement opportunities and continued education opportunities, including Udemy courses and webinars.
• Employee recognition programs, discounts, perks, partnerships, and an Awards Weekend trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed