Client Services Manager

Sonic Healthcare USA•Knoxville, TN

20h•Onsite

About The Position

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

Requirements

BS/BA degree or equivalent preferred. Strong background with related work experience will be considered.
Minimum of 1-2 years in client services/customer service
Laboratory or medical billing preferred.
Must demonstrate an ability to work as part of team with good problem resolution skills and flexibility.
The ability to communicate effectively, orally and written.
Time management, analytical thinking, and computer skills are a must.
Candidates must have a valid driver’s license and must be able to meet insurance company requirements.

Responsibilities

Manage/Lead the Client Services Team through field visits, site visits, problem solving, and acting as a liaison to laboratory management and operations.
Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales.
Manage customer relationship functions through reports and evaluation.
Generate additional business for the company through site visits and consultation with clients to increase market share of existing products and services.
Be an effective communicator, value teamwork and being part of a team.
Have a track record of accountability and be results oriented.
Strong listening and interpersonal skills with the ability to build rapport.
Work closely with the Sales Team to provide timely, professional and courteous service to all AEL customers.
Analyze data and interpret sales and test volume trends.
Provide consistent touchpoints with the Client Services Team to include phone, email, meetings and one-on-one field visits.
Ensure the Client Services Team provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system.
Observe competitor activities, gather and interpret product and market intelligence.
Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success.
Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution.
Provide leadership and development to Client Service Representatives.
Facilitate development of team building, foster trust and respect, manage conflict resolution and maintain positive morale.
Other duties as assigned.