Client Services Manager

BAYADA Home Health Care•Fort Wayne, IN

1d•Onsite

About The Position

BAYADA Home Health Care is seeking a Client Services Manager in our Fort Wayne, IN Home Health Office. This is an exciting opportunity to join a new BAYADA office opening in September. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Requirements

Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills

Nice To Haves

Bachelor degree is preferred.
Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus
Prior supervisory experience a plus

Responsibilities

Provide superior customer service and quality home care
Focus on managing coordination of client services and emergent scheduling issues
Manage your Client Services Manager caseload while proactively growing it
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
Partner with Clinical Managers to provide supervision and support to field employees