Client Services Manager

GardaWorld • Mechanicsburg, PA

2d • $70,000 - $75,000 • Onsite

About The Position

The Client Services Manager serves as the link between GardaWorld and its clients, ensuring exceptional service through proactive communication, problem-solving, and operational oversight. The manager is responsible for service quality, client relationships, and account success, and should be able to interpret financial reports while demonstrating honesty, reliability, and professionalism.

The position is based in Mechanicsburg, Pennsylvania, with daily in-person visits to client sites throughout the market. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the role may require long hours and weekend work.

Requirements

• Authorized to work in the United States.
• A college degree in business or a related field, or equivalent work experience.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• At least 1 year of management experience.
• Experience overseeing multiple sites.
• Leadership experience.

Nice To Haves

• Three years of management experience is preferred.

Responsibilities

• Supervise day-to-day security services at facilities and ensure service meets the highest standards.
• Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
• Meet regularly with clients to resolve problems, offer solutions, provide updates, communicate needs, ensure contract compliance, and support customer satisfaction.
• Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
• Visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, check compliance with contract specifications and GardaWorld policy, provide assistance, and initiate corrective action as needed.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed to operate the business unit effectively.
• Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
• Ensure full compliance with federal, state, and local regulations in assigned accounts.
• Ensure full compliance with contracts and collective bargaining agreements in assigned accounts.
• Recommend approaches, policies, and procedures to continually improve departmental efficiency and services.
• Ensure progressive discipline is followed for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $70,000–$75,000 per year.
• $500 monthly auto allowance.
• Medical, dental, and vision insurance.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager