Client Services Manager

BrightSpring Health Services•Nampa, ID

11d

About The Position

The Client Services Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients receiving care in their homes. The role includes supervising caregivers, managing employee schedules, addressing client and employee needs, maintaining relationships with referral partners and payor sources, and ensuring documentation and safety checks are completed. The position calls for a self-motivated, organized professional with scheduling and management or supervisory experience who communicates effectively and builds positive relationships. Bilingual candidates fluent in English and Spanish are welcome.

Requirements

Prior scheduling and management or supervisory experience.
Ability to work independently with good judgment; accountable and reliable.
Valid driver’s license and auto insurance.
Effective verbal and written communication skills.
Excellent customer service skills.

Nice To Haves

Associate or bachelor’s degree in business, nursing, social services, or a related field of study is preferred, subject to regulatory requirements.
Fluency in English and Spanish.

Responsibilities

Oversee quality care and overall client satisfaction.
Supervise caregivers who provide direct care and provide them with guidance.
Manage employee scheduling, identify problem situations, and implement proactive solutions.
Maintain strong and positive relationships with referral partners, payor sources, and clients.
Ensure proper documentation and record-keeping.
Conduct periodic home visits and safety checks.