Client Services Manager

BrightSpring Health Services • Meridian, ID

11d

About The Position

The Client Service Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients receiving care at home. The role oversees and supports caregivers, coordinates employee scheduling, maintains relationships with clients and external partners, and helps ensure appropriate documentation and safe care. The position calls for a self-motivated, well-organized professional who can work independently, respond to needs with urgency, and build positive relationships.

Requirements

• Prior scheduling and management or supervisory experience.
• Ability to work independently with good judgment.
• Accountable and reliable.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication skills.
• Excellent customer service skills.
• Well-organized, able to solve problems, and able to manage client or employee needs with urgency.

Nice To Haves

• Associate or bachelor’s degree in business, Nursing, Social Services, or a related field of study is preferred, subject to regulatory requirements.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise caregivers who provide direct care and provide them with guidance.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong, positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Benefits

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Benefits and supplemental plans.
• Employee Assistance Program (EAP).
• 401(k) participation.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed