Client Services Manager

Davies

1d•Hybrid

About The Position

As a Client Service Manager, you’ll be the day‑to‑day face of Davies for a portfolio of core and volume property clients. You’ll immerse yourself in their world, understand what makes their business tick, and champion their needs internally to ensure they receive nothing short of exceptional service. From onboarding new clients to driving continuous improvement, you’ll be the connector, the communicator, and the catalyst for strong, long‑lasting relationships.

Requirements

Strong relationship management experience within the insurance sector.
Confident communication skills and the ability to build trust quickly.
Knowledge of the property insurance claims market.
A proactive, autonomous approach to understanding and solving client challenges.
A solid grasp of MI reporting and a sharp eye for detail.

Responsibilities

Own the daily relationship with your clients, becoming their go‑to contact for all things Davies.
Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists.
Seek out client feedback and turn insights into tailored engagement plans.
Play a key role in shaping and delivering client growth strategies.
Advocate for your clients internally, ensuring their needs are understood and met.
Monitor SLA and KPI performance to guarantee we’re delivering on our promises.
Coordinate internal teams to resolve issues quickly and keep service running smoothly.
Lead the onboarding journey for new property clients, ensuring a seamless and timely launch.
Understand each client’s unique requirements and tailor our approach accordingly.
Work with internal teams to ensure all configurations and setups are accurate and maintained.
Partner with our reporting team to deliver accurate, timely MI to clients.
Track and communicate performance metrics to both clients and internal stakeholders.
Run regular performance reviews to celebrate wins and identify opportunities for improvement.
Immerse yourself in client operations and stay ahead of property market developments.
Spot challenges and opportunities early — and mobilise internal teams to respond.
Keep clients informed about industry changes and offer solutions that support their goals.

Benefits

Leadership training programme
Funding for professional qualifications
Local charity funding
Employee volunteering programme
Pension, 5% employee and 5% employer contribution
High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Holiday purchase plan
Opportunity to purchase heath cash plan and BUPA dental plan