Client Services Manager

Muros • Chicago, IL

6d • Onsite

About The Position

Muros is a global art activation agency that connects artists with brands through murals, installations, and experiential events. The Client Services Manager focuses on account management and project management, overseeing project details and building strong client relationships. This role manages projects from intake through contracts and logistics, ensuring smooth execution and client satisfaction. It calls for an organized, adaptable problem solver who can anticipate needs, respond to unexpected changes, and bring creative solutions to projects. The position is based in Chicago, Illinois, and is full-time.

Requirements

• At least 4 years of relevant experience.
• Bachelor's degree.
• Expert knowledge of project management and client services, such as partner, vendor, agency, or client-side experience.
• Ability to organize project spreadsheets and track details large and small.
• Experience developing project plans and following them through execution.
• Client management experience and a record of quickly building rapport and delivering strong results.
• Ability to work under pressure and navigate ambiguity using process and logic.
• Experience with project management systems, Google Docs, Slides and Sheets, Slack, and CRMs.
• Strong attention to detail and ability to prevent details from slipping through the cracks.
• Ability to understand client acquisition and retention and build repeat business through excellent service.
• Strong workload prioritization, time management, and organizational skills.
• Excellent listening, written, and verbal communication skills.
• Strong decision-making and problem-solving skills, supported by examples.
• Ability to work in a very fast-paced startup environment and commitment to the role for the long haul.
• Proven project planning, roadmap development, and detailed status reporting skills.
• Strategic thinking, supported by examples.
• Ability to work independently and collaboratively.
• Creativity and belief in the value and power of art.

Responsibilities

• Manage client accounts and build strong, lasting relationships with clients.
• Oversee project details and manage projects from intake through contracts, logistics, and execution.
• Develop project plans, monitor progress, and provide detailed status reporting.
• Track project details and maintain organized project spreadsheets and records.
• Anticipate project needs and adapt plans when unexpected changes arise.
• Resolve problems and develop creative solutions for project opportunities and challenges.
• Help secure new clients and retain existing clients through exceptional service and repeat business.
• Prioritize workload and help the team balance priorities.
• Communicate effectively with clients, partners, vendors, and team members.
• Work autonomously while contributing to a collaborative team environment.

Benefits

• Opportunity to work with top-tier clients, talented artists, and partners.
• Flexible approach to working hours, with efforts to balance work demands and flexibility.
• West Loop office space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level