Client Services Manager- Bilingual Preferred: Amharic/English

All Ways Caring HomeCare•Renton, WA

9d•$26•Remote

About The Position

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This role involves providing individualized care that suits the needs of each client in the comfort of their homes. The CSM will oversee quality care, supervise and guide Caregivers, manage employee scheduling, maintain relationships with referral partners and clients, ensure proper documentation, and conduct home visits and safety checks.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Prior scheduling and management or supervisory experience
Ability to thrive in a fast-paced environment and efficiently manage client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Experienced communicator and problem solver who is well-organized

Nice To Haves

Bilingual Preferred: Amharic/English

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks