Client Services Manager- Bilingual Preferred: Amharic/English

BrightSpring Health Services•Renton, WA

7d•$26•Onsite

About The Position

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This is a temporary position seeking a self-motivated professional with prior scheduling and management or supervisory experience. The ideal candidate thrives in a fast-paced environment, efficiently manages client or employee needs with urgency, and is a people-person who is friendly, compassionate, and able to build positive relationships and partnerships. An experienced communicator and problem solver who is well-organized is essential.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Prior scheduling and management or supervisory experience
Bilingual in Amharic/English preferred

Nice To Haves

Self-motivated professional
Thrives in a fast-paced environment
Efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Experienced communicator and problem solver
Well-organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks