Full-Time Permanent Client Services Manager
About The Position
This position provides technical expertise and support across the main campus and remote sites. Applicant must possess a valid driver's license and be eligible to obtain access and driving privileges aboard Camp Lejeune and MCAS New River. Responsibilities include overseeing the daily operations of the Help Desk and end-user support services. This position ensures timely and effective resolution of technical issues, manages support staff, and enhances the overall user experience across the College's technology platforms. Applicant will manage the day-to-day Help Desk operations, hire, train and supervise Part-Time technical support personnel, and manage the activities of the Full-Time Data Services Technicians. Responsibilities include serving as an escalation point for complex issues, analyzing support data, managing IT asset inventories, managing department budget, and assisting in the development of information security policies. The role also requires staying current with relevant technologies and fostering positive relationships with faculty, staff, and students.
Requirements
- An associate degree or higher in a computer-related field.
- Valid driver's license.
- Eligibility to obtain access and driving privileges aboard Camp Lejeune and MCAS New River.
- Physical ability to lift up to 50 pounds.
- Physical ability to safely climb ladders as needed.
Nice To Haves
- Experience with audio-visual equipment, sound systems, and video editing tools.
- A bachelor's degree.
- Two years of supervisory experience.
- A+ certification (applicants without certification must obtain it within one year of hire).
Responsibilities
- Overseeing the daily operations of the Help Desk and end-user support services.
- Ensuring timely and effective resolution of technical issues.
- Managing support staff.
- Enhancing the overall user experience across the College's technology platforms.
- Managing the day-to-day Help Desk operations.
- Hiring, training, and supervising Part-Time technical support personnel.
- Managing the activities of the Full-Time Data Services Technicians.
- Serving as an escalation point for complex issues.
- Analyzing support data.
- Managing IT asset inventories.
- Managing department budget.
- Assisting in the development of information security policies.
- Staying current with relevant technologies.
- Fostering positive relationships with faculty, staff, and students.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
