Assistant Manager (Full-time permanent)

True North Construction Company • Hamilton, ON

3d • CA$21 - CA$21 • Onsite

About The Position

The Assistant Manager supports the Store Manager in overseeing daily retail operations, staff supervision, customer experience, inventory control, and compliance execution within a fast-paced cannabis and vape retail environment. This role plays a critical part in maintaining operational continuity, ensuring stores remain compliant, and supporting overall team performance.

Requirements

• Minimum 2 years of retail leadership or management experience
• Valid CannSell Certification
• Strong leadership and communication skills
• Experience with POS systems, cash handling, and inventory management
• Ability to multitask in a fast-paced retail environment
• Flexible availability including evenings, weekends, and holidays
• Must meet legal age requirements for regulated product sales
• Ability to successfully complete a criminal background check

Responsibilities

• Supervise and support employees during scheduled shifts
• Coach, mentor, and provide ongoing performance feedback
• Assist with onboarding and training new team members
• Reinforce company policies, procedures, and workplace expectations
• Support performance management and progressive discipline processes
• Assist with day-to-day retail operations
• Execute opening and closing procedures
• Complete cash handling, deposits, and register reconciliations
• Monitor store performance and operational priorities
• Help ensure stores remain operational during scheduled business hours
• Deliver exceptional, knowledgeable, and compliant customer service
• Support customer escalations and problem resolution
• Ensure all transactions follow company policy and legal requirements
• Maintain a welcoming and professional retail environment
• Ensure compliance with AGCO standards and applicable regulations
• Verify IDs and follow refusal protocols when required
• Support inventory counts, receiving, reconciliation, and loss prevention
• Maintain audit readiness and accurate store records
• Maintain store cleanliness and presentation standards
• Ensure displays and merchandising remain compliant
• Support overall organization of sales floor and backroom areas

Benefits

• Employee discounts
• Team incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed