Scheduling Manager - Home Care

BAYADA Home Health Care • Raleigh, NC

3d • Onsite

About The Position

BAYADA Home Health Care is hiring a Client Services Manager for our Raleigh Assistive Care State Programs Office in Raleigh, NC. This is a great opportunity for a relationship-driven professional who enjoys solving problems, coordinating schedules, supporting caregivers, and delivering an exceptional experience for clients and families. If you have experience in home care, healthcare staffing, scheduling, client services, or Medicaid programs and are looking for a role with room to grow, we’d love to hear from you. At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. You’ll join a collaborative team committed to delivering care with compassion, excellence, and reliability.

Requirements

• Bachelor’s degree
• Strong communication, relationship-building, and organizational skills
• Comfort working with technology and electronic medical record systems
• Demonstrated success taking on increased responsibility and achieving goals

Nice To Haves

• Home care staffing or scheduling experience
• Medicaid experience
• Previous supervisory or team leadership experience
• Proactive, organized, service-minded, and motivated to grow their career

Responsibilities

• Coordinate client services and respond quickly to scheduling needs and changes
• Manage and proactively grow your client caseload
• Deliver an exceptional experience for clients, families, caregivers, and referral partners
• Build strong relationships with referral sources, payors, and community organizations throughout the Raleigh area
• Partner closely with Clinical Managers to support and supervise field employees, including HHAs and CNAs
• Monitor key performance and financial metrics for your caseload
• Collaborate with your office team to solve problems and ensure clients receive reliable, high-quality care

Benefits

• Medical, dental, vision, and additional benefit options
• Opportunities for professional development and advancement
• Eligible employees may qualify for the Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level