Home Care Agency Scheduling Coordinator

Kintegra Health•Dallas, NC

4d•Onsite

About The Position

The Home Care (HC) Scheduling Coordinator is responsible for coordinating high volume participant and caregiver schedules, fielding a wide variety of phone calls, and general administrative tasks. The HC Scheduling Coordinator has availability for on-call duty as needed. This position reports directly to the Home Care Agency Supervisor.

Requirements

High School Education required
Minimum one year of employment in an office setting
NC Drivers’ License
Must be able to work effectively in a team environment.
Must possess excellent communication, interpersonal skills.
Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills.
Have at least one year’s experience with the frail elderly population.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Nice To Haves

associate degree preferred

Responsibilities

Represents Senior TLC Home Care with accurate and comprehensive information as requested by guests, visitors and staff.
Develops and coordinates participant and employee schedules
Confirms time in ADA Care, as back-up, when needed
Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor
Knows about and consistently follows confidentiality and privacy policies and procedures
Knowledgeable of all Senior TLC services
Assists with completing participant surveys to assess satisfaction
Participates in on-call duty after-hours and on weekends as needed
Assists Home Care Agency Supervisor with delegated tasks
Assists with PTO requests for HCA
Assists with quarterly chart audits
Receiving, investigating, and resolving schedule-related grievances
Performs general administrative tasks
Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
Other duties as assigned