Home Care Centralized Scheduling Specialist

St. Charles Health System•Remote Oregon, OR

2d•$22 - $30•Onsite

About The Position

The Home Care Centralized Scheduling Specialist position is responsible for scheduling appointments for Home Health and Hospice patients and coordinating caregiver schedules. This position works closely with the Intake team to onboard new patients and to troubleshoot any obstacles contributing to a timely start of care. This position acts as a liaison between the intake team, patients, family, clinicians, leadership, and other members of the patient care team in all aspects as related to Home Health and Hospice scheduling needs. This position does not directly manage any other caregivers.

Requirements

High school diploma or GED
Previous customer service experience in a high volume, fast paced environment.
Previous experience in an administrative or clerical position.
Knowledge of medical terminology and procedures.
Two years of general office experience, preferably in a hospital environment.
Phone skills, computer experience, and interpersonal skills.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Nice To Haves

Associates degree or higher.
Additional college courses in information systems, office management, and medical technology.
1-2 years of scheduling experience in a fast-paced environment.

Responsibilities

Schedules home health and hospice appointments as ordered by the physician.
Schedules multiple appointment types including starts of care, initial assessments, resumptions of care, and routine visits.
Schedules multiple disciplines attending to many variables in 3 counties and 10 territories throughout Central Oregon.
Coordinates visits between disciplines by analyzing territory and caseload to ensure efficiency and adhere to regulatory requirements and timelines.
Responsible for accurately entering appointments into the scheduling system and communicating pertinent information to appropriate staff. Prioritizes work to ensure all details are addressed and proper documentation is input into the system.
Provides support to Intake and triage resources by managing the sending, receiving, and monitoring of faxes, inbasket, and e-mail for referrals, labs, add orders, and requests for additional information from referral sources, scanning of referral documentation/packets, order requests and other pertinent documents.
Proactively communicates staffing changes, identifies issues, implements countermeasures in all scheduling capacities and communicates changes to appropriate members of the patient’s care team.
Monitors and manages current Home Health patients with inpatient status and notifies team of status changes, requests transfers, monitoring entire inpatient stay through discharge to home to ensure timely resumption of care.
Provides excellent customer service including follow-through to resolution or referral to appropriate person following guidelines for telephone and email communication.
Successfully navigate EMRs and many different platforms such as Teams, Excel, OneNote, Company Mileage, RightFax as well as running and updating department data reports.
Proactively screens for potential safety concerns communicating to appropriate personnel and provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Supports the vision, mission and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
May perform additional duties of similar complexity within the organization as required or assigned.