Client Services Manager

BAYADA Home Health Care•Denver, CO

8d•$60,000 - $65,000•Onsite

About The Position

BAYADA Home Health Care is seeking a personable, service-minded Client Services Manager to coordinate dependable care and support clients and field employees across the Denver territory. This relationship-centered role balances client and employee needs with office operational goals, helping provide a supportive team environment and a strong care experience. The position is based in the Denver office and supports the Denver metro territory. It is on-site five days per week, and applicants should be able to commute reliably. No routine travel is expected. On-call participation is not mandatory; voluntary coverage may be available and is compensated separately. The base salary is $60,000–$65,000, with eligibility for performance-based incentives and benefits. Incentives are determined by the applicable plan and role performance.

Requirements

A warm, respectful, people-centered approach, with the ability to build trust, influence positively, and motivate others.
Strong customer service skills and the ability to communicate with care and professionalism.
A track record of working toward goals or targets, with a practical, team-oriented approach to results.
Comfort with technology and the ability to learn new systems quickly.
Initiative, follow-through, humility, and a willingness to take on challenges.
Ability to work on-site at the Denver office five days per week and commute reliably.

Nice To Haves

Experience in healthcare, home care, or a related service environment.
Experience supporting, leading, or managing people; people leadership experience is welcome but not required.
A bachelor’s degree or equivalent relevant healthcare experience.
Customer-focused experience in backgrounds such as hospitality, banking, or restaurants.

Responsibilities

Coordinate and manage a caseload, helping ensure client services are delivered reliably and meet client needs.
Build and maintain positive relationships with clients, field employees, referral sources, and colleagues.
Support field employees through responsive communication, administrative guidance, and problem-solving.
Participate in recruiting field employees and help strengthen the team serving the territory.
Coordinate schedules and service needs, adapting thoughtfully as circumstances change.
Contribute to the growth and development of the caseload through relationship-building and excellent service.
Monitor the operational and financial health of the caseload and work toward team goals while keeping people and quality of service at the center.
Learn and use the technology and systems needed to support day-to-day operations.