Client Services Manager- Minneapolis, MN

Compass Group•Minneapolis, MN

2d•$65,000 - $72,000•Onsite

About The Position

Canteen One is the national account management arm for Canteen, a leading food and retail service company in the United States. We specialize in providing customized office coffee, vending, market, and pantry programs. As part of Compass Group USA, Canteen One offers opportunities to work with Fortune 500 companies and be part of a diverse team committed to attracting, retaining, and developing top talent. We are looking for individuals with a customer-first, always friendly approach.

Requirements

Bachelor’s degree with a minimum of three years of service business/account management experience required, OR a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management.
Proven financial analysis skill set.
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required.
Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business.
Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships.
Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities.
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements.
High level of proficiency in Excel, Word, and Outlook required.

Nice To Haves

PowerPoint software experience preferred.

Responsibilities

Direct customer service contact with clients in support of vending programs by analyzing business performance and developing and executing new programs.
Assist in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability.
Provide outstanding service to customers to build and sustain long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.
Assure accurate and timely financial reporting.
Inspect reports and summaries to look for possible gaps.
Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance.
Make recommendations and present information to the corporate client’s contact.
Assure accurate financial expectations for renewals/bids in working with the Sales group.
Facilitate meetings with internal resources to address issues.
Build, maintain, and sustain relationships with clients.
Have quarterly meetings and business reviews with all top 20 customers.
Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization.