Client Services Manager

American Heart Association • Dallas, TX

1d • Remote

About The Position

The American Heart Association is seeking a Client Services Manager for the National Corporate Relations Team. This is a remote, full-time, benefits-eligible, grant-funded opportunity with funding through May of 2029. The role involves providing advanced account services, building customer relationships, managing sales processes, and overseeing daily operations and implementation of client-supported projects, programs, or promotions. This includes issue management, tracking, and reporting on goal achievement. The Association emphasizes work-life harmonization and offers resources like Heart U (an award-winning corporate university) and additional training and support to help employees thrive both personally and professionally.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience
• Three (3) years of experience with Sales, Customer Service, Field Service and or Marketing.
• Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers
• Excellent time management skills
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
• Ability to effectively interact with corporate representatives at the high management level

Responsibilities

• Serve as primary point of contact for servicing assigned accounts. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account.
• Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems.
• Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction. Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts.
• Perform market research to assist in determining pricing strategy for customers. Work with leadership and the product team to develop business development strategies for customers. Develop product marketing messages for use in collateral and events.
• Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting.

Benefits

• Competitive base salary
• Annual salary planning and incentive programs
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Robust retirement program that includes an employer match and automatic contribution
• Employee assistance program
• Employee wellness program
• Telemedicine and medical consultation
• Employee Resource Groups (ERG)
• Professional mentoring program
• Heart U (national online university with over 100,000 resources)
• Paid Time Off (PTO) at a minimum of 16 days per year (increasing with seniority)
• 12 paid holidays off each year (including several days off at year-end)
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees