Client Services Manager

Children's Legacy Center•Redding, CA

12h•Onsite

About The Position

This recruitment is promotional in nature and is limited to current employees of One SAFE Place. The Client Services Manager provides leadership and structure across One SAFE Place's client-facing service areas. Under the guidance of the Executive Director, this role ensures that individuals and families experience services that are responsive, coordinated, and grounded in trauma-informed, survivor-centered principles. This position partners with the Executive Director and Operations Administrator to support program compliance, data integrity, and quality improvement. The Client Services Manager reinforces clear expectations for staff, promotes consistency in service delivery, and helps cultivate a culture of accountability and excellence rooted in survivor voice, choice, and autonomy.

Requirements

AA or BA in social work, human services, psychology, or related field preferred; or a minimum of three year’ experience working with survivors of domestic violence, sexual assault, and/or human trafficking
At least 2 years’ experience in a supervisory capacity
Strong understanding of trauma-informed and survivor-led service models, with demonstrated ability to support staff in applying these approaches consistently
Proven leadership and supervisory experience, including oversight of both direct staff and program leads.
Strong communication , relationship-building, and team alignment skills across programs and disciplines
Ability to manage multiple service areas while maintaining attention to detail, follow-through, and professional boundaries
Demonstrated ability to leverage technology and emerging tools — including AI — to support documentation, service delivery, and data-informed decision-making
Commitment to fostering environments that are both supportive and accountable, with a focus on high-quality, client-centered care

Nice To Haves

Exceptional verbal and written communication skills, with the ability to facilitate group discussions
Strong organizational skills and meticulous attention to detail
Proven time management abilities with a track record of meeting deadlines
Effective leadership and supervisory skills
Ability to prioritize tasks and delegate responsibilities as necessary
Commitment to personal balance and self-care while managing the demands of a crisis center environment

Responsibilities

Provide direct supervision to client services staff and program leads across advocacy, crisis response, shelter, legal, and partner-facing services — including regular supervision meetings for case consultation, staff development, and accountability
Support onboarding and training for new staff , reinforcing trauma-informed practices, documentation standards, and program expectations
Offer clear, constructive feedback and coaching to support professional growth, accountability, and alignment with organizational values
Review and approve timesheets and related documentation for accuracy and compliance
Foster a team culture that prioritizes communication, consistency, and staff well-being, with clarity in roles, expectations, and service delivery practices
Oversee day-to-day client services across advocacy, shelter, hotline, legal, and partner-facing roles, ensuring delivery is consistent, responsive, and trauma-informed
Support coordination of client flow, referrals, and continuity of care across programs, promoting accessibility and reducing gaps
Provide consultation to staff and program leads on complex client situations, reinforcing service approaches that prioritize survivor voice, choice, and autonomy
Balance flexibility with structure, ensuring services remain both responsive and aligned with program standards and professional practice expectations
Provide oversight of the Crisis Hotline (CHL), ensuring consistent coverage, quality response, and alignment with program expectations
Support coordination and accountability of on-call advocates; monitor trends and challenges to inform training and continuous improvement
Partner with the Executive Director and Operations Administrator to support grant compliance, program deliverables, and reporting requirements
Oversee documentation practices across programs, ensuring accuracy, consistency, and alignment with reporting standards and data integrity expectations
Lead quality assurance and improvement efforts related to service delivery, documentation, and client outcomes
Utilize technology and emerging tools — including AI-supported solutions — to strengthen documentation, enhance data integrity, and improve efficiency, ensuring alignment with confidentiality, ethics, and trauma-informed care principles
Provide ongoing coaching and feedback to staff and program leads to strengthen service delivery, professional growth, and appropriate boundary-setting
Identify training needs and coordinate opportunities to build team capacity in trauma-informed practice and survivor-led service delivery
Support leadership development of supervisory staff (e.g., Shelter Case Manager, Legal Services Manager)
Collaborate with internal teams and community partners to support coordinated, integrated service delivery
Facilitate clear communication across service areas to reduce duplication and gaps, and participate in multidisciplinary coordination efforts as needed