Client Services Manager Job
About The Position
The Construction Services Manager leads Turf Design’s construction services function, including estimating, project coordination, and project management. Reporting to the National Sales Director, the role is accountable for accurate quotes, efficient order execution, exceptional customer experience, and profitable growth through leadership, performance management, process improvement, and cross-functional collaboration. The manager oversees estimating, project coordination, and project management teams; establishes operational standards and performance metrics; and drives continuous improvement across the Architectural Specialties network. The role directs estimating and quoting, maintains pricing tools and processes, interprets architectural drawings, and supports new product launches. It also oversees project workloads and resource allocation, improves project delivery and customer communication, and partners with manufacturing and operations on Sales & Operations Planning. The position has direct reporting relationships with estimating and project coordination supervisors and their teams. It splits time between Gilberts and Chicago and requires regular on-site presence. Relocation is offered, and travel is listed as minimal, up to 10%.
Requirements
- Bachelor’s degree in business, construction management, engineering, architecture, or a related field; an equivalent combination of education and experience will be considered.
- High school diploma or GED.
- At least 5 years of progressively responsible experience in estimating, project coordination, customer service, sales operations, construction services, or a related field.
- Prior leadership experience managing customer-facing, project-based, or operational support teams.
- Strong leadership, communication, coaching, and relationship-management skills.
- Ability to lead teams, manage performance, and drive accountability through measurable results.
- Strong analytical and problem-solving skills, including the ability to interpret business, financial, and operational metrics.
- Excellent organizational, project management, and prioritization skills in a fast-paced environment.
- Working knowledge of commercial construction, architectural products, specification sales, distribution channels, and project-based business models.
- Ability to interpret architectural drawings, project specifications, and technical documentation.
- Experience managing quoting, estimating, project coordination, customer service, or order management functions.
- Proficiency with CRM platforms, sales analytics tools, and Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Ability to identify operational risks, develop solutions, and implement process improvements that improve efficiency and customer experience.
- Ability to build strong cross-functional partnerships and influence outcomes across multiple business functions.
- Demonstrated success leading process improvement initiatives and driving operational performance.
Nice To Haves
- NetSuite proficiency; preferred but not required.
- Experience supporting commercial construction, architectural products, specification sales, or related industries.
Responsibilities
- Lead estimating, project coordination, and project management functions to support profitable growth and customer satisfaction.
- Establish performance objectives and implement corrective actions to improve operational effectiveness and team performance.
- Coach and develop supervisors and team members, fostering accountability, collaboration, and continuous improvement.
- Analyze business, sales, and operational data to identify trends, recommend actions, and support decision-making.
- Partner with Sales, Operations, Product Development, and Design to improve processes and customer outcomes.
- Resolve complex customer, project, and operational issues to support customer retention and business success.
- Direct estimating and quoting activities to ensure timely, accurate, and competitive customer proposals.
- Maintain estimating standards, pricing tools, and quoting processes that support margin objectives and operational consistency.
- Improve estimating workflows to reduce errors, improve responsiveness, and enhance customer satisfaction.
- Interpret architectural drawings, identify project risks, and recommend product solutions for commercial construction applications.
- Support new product launches by developing and maintaining pricing tools, estimating processes, and documentation.
- Oversee project coordination and management activities to ensure efficient execution and meet customer expectations.
- Manage project workloads and resource allocation, monitoring service-level performance through reporting and operational dashboards.
- Improve customer experience, order execution, communication processes, and project delivery standards.
- Partner with manufacturing and operational teams to support Sales & Operations Planning processes.
- Design and implement scalable business processes, tools, and organizational practices that support business growth.
- Manage estimating team supervisors and staff, and project coordination supervisors and project coordination and management staff.
Benefits
- Medical, dental, and prescription drug coverage.
- Life insurance.
- 401(k) match.
- Long-term disability coverage.
- Vacation and sick time.
- Product discount programs.
- Personal development opportunities.
- Recognition program and service awards.
- Fitness center and lunchtime cafe.
- Competitive remuneration package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
