Client Services Intern (Calling '27 - '28 Grads!)

Transfinder • Schenectady, NY

3d • Onsite

About The Position

Transfinder, a leader in logistics software, is looking for an enthusiastic, career-minded, and motivated student to join our team as an intern. The ideal candidate is someone who enjoys problem-solving, has an analytical mindset, and is eager to develop their professional skills in preparation for graduation and beyond. The Client Services intern will play a crucial role in supporting our clients and ensuring the smooth operation of our services. This position is designed to provide hands-on experience in client support, software installation, data management, internal reporting, and quality assurance (QA). The intern will work closely with our Support Specialists and Call Coordinator to learn best practices and contribute to the overall success of our client support team.

Requirements

• Currently enrolled in a degree program with at least 2 years completed.
• Exceptional verbal and written communication skills, with the ability to interact effectively with professionals at all levels.
• Strong organizational abilities, time management, analytical thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Understand the software industry and network with its professionals.
• Learn and adhere to documentation standards and expectations.
• Gain hands-on experience with tools like Microsoft Dynamics, Remote Desktop Protocol (RDP), Client Relationship Manager (CRM), reporting tools, and server management.

Responsibilities

• Coordinates technical support calls from clients.
• Works with Support Specialists to learn best practices for software installation and end-user environment setup.
• Researches and gathers custom client data, ensuring data security and sensitivity.
• Analyzes and provides feedback on the completeness of client data requirements.
• Assists in reporting on internal data analytics.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 11-50 employees