Client Services Intern

AvePoint Grad & Intern • Jersey City, NJ

20h

About The Position

The Client Services Intern will work alongside AvePoint’s global Professional Services team, supporting initiatives focused on customer excellence, operational insights, and continuous improvement. This role offers hands-on exposure to analytics, AI-enabled tooling, and modern service delivery practices within a SaaS environment. The internship is project-based and centered on expanding AvePoint’s internal knowledge repositories, sentiment-based telemetry, and data-driven decision-making capabilities. The intern will contribute to real business initiatives while developing practical experience with the Microsoft ecosystem and Power Platform.

Requirements

• Currently enrolled in a bachelor’s or master’s degree program in Information Systems, Computer Science, Data Analytics, Business Analytics, or a related field.
• Familiarity with analytics tools such as Power BI.
• Foundational understanding of AI or agentic technologies; exposure to Copilot Studio preferred.
• Functional knowledge of the Microsoft 365 ecosystem.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple workstreams in a fast-paced, collaborative environment.
• Strong written and verbal communication skills.
• Interest in professional services, customer experience, or SaaS delivery models.

Responsibilities

• Support sentiment-based data reporting and analysis to surface insights related to customer experience and service delivery.
• Assist in the development and enhancement of agentic, knowledge-base driven experiences used by Client Services teams.
• Contribute to resource activity planning and forecasting initiatives to improve operational visibility.
• Help generate internal materials and documentation using AI-assisted and tool-aided workflows.
• Build and maintain Power Platform-based dashboards, reports, and automated experiences.
• Collaborate with Client Services stakeholders to translate business needs into analytical outputs.
• Maintain documentation and contribute to internal knowledge repositories and best practices.

Benefits

• Competitive market-based internship compensation
• Career development and early-career exposure within a global SaaS organization
• Opportunities to learn from and collaborate with experienced Client Services professionals
• medical
• dental
• vision
• 401(k) with match
• unlimited PTO

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees