Client Services Intern
About The Position
The Client Services Intern will work alongside AvePoint’s global Professional Services team, supporting initiatives focused on customer excellence, operational insights, and continuous improvement. This role offers hands‑on exposure to analytics, AI‑enabled tooling, and modern service delivery practices within a SaaS environment. The internship is project‑based and centered on expanding AvePoint’s internal knowledge repositories, sentiment‑based telemetry, and data‑driven decision‑making capabilities. The intern will contribute to real business initiatives while developing practical experience with the Microsoft ecosystem and Power Platform.
Requirements
- Currently enrolled in a bachelor’s or master’s degree program in Information Systems, Computer Science, Data Analytics, Business Analytics, or a related field
- Familiarity with analytics tools such as Power BI
- Foundational understanding of AI or agentic technologies
- Functional knowledge of the Microsoft 365 ecosystem
- Strong analytical, problem‑solving, and organizational skills
- Ability to manage multiple workstreams in a fast‑paced, collaborative environment
- Strong written and verbal communication skills
- Interest in professional services, customer experience, or SaaS delivery models
Nice To Haves
- Exposure to Copilot Studio preferred
Responsibilities
- Support sentiment-based data reporting and analysis to surface insights related to customer experience and service delivery.
- Assist in the development and enhancement of agentic, knowledge-base driven experiences used by Client Services teams.
- Contribute to resource activity planning and forecasting initiatives to improve operational visibility, analyzing utilization, demand, and delivery data.
- Help generate internal materials, documentation, and presentations using AI-assisted and tool-aided workflows to support service delivery, enablement, and operational reviews.
- Build and maintain Power Platform-based dashboards, reports, and automated experiences, including creating Power BI dashboards, reports, and summaries that surface trends and insights for internal stakeholders.
- Collaborate with Client Services stakeholders, leaders, operations, and cross-functional partners to translate business needs into analytical outputs and improve repeatability and internal tooling.
- Maintain documentation and contribute to internal knowledge repositories and best practices.
- Shadow internal project reviews, delivery syncs, and planning discussions; capture notes and synthesize key takeaways.
- Present project updates and findings through structured weekly check-ins or project readouts.
Benefits
- Competitive market‑based internship compensation
- Career development and early‑career exposure within a global SaaS organization
- Opportunities to learn from and collaborate with experienced Client Services professionals
- Comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO)
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What This Job Offers
Career Level
Intern
Number of Employees
501-1,000 employees
