Client Services Coordinator (Marketing Campaigns)

PostcardMania • Clearwater, FL

2d • Onsite

About The Position

Join PostcardMania, a Tampa Bay's Top Workplaces company for 12 years running, offering on-the-job training and a fun, high-energy atmosphere. Founded in 1998, PostcardMania is dedicated to making small business marketing better, smarter, and more fun. As an Inc. 500 marketing powerhouse with over 350 employees, we help entrepreneurs achieve real results. Your mission as a Client Services Coordinator is to 'WOW!!' our clients by ensuring their marketing campaigns run smoothly. You will be the primary point of contact for clients from the moment they purchase their order until its completion. This role involves acting as a liaison between the client and our design, mailing list, printing, and mailing teams. It's a fast-paced position requiring significant multi-tasking and decision-making skills. Campaign Coordinators must be detail-oriented and organized to meet client deadlines and ensure a flawless, 5-star customer service experience.

Requirements

• Minimum 2-5 years of experience in customer service roles.
• Ability to type with speed and accuracy (at least 40 wpm).
• Basic knowledge of Microsoft Office Suite, specifically Outlook & Excel.
• Pleasantly communicating with customers on the phone as well as via e-mail and live chat.
• Ability to navigate the computer system and e-mail system once trained.
• Ability to accurately follow customer’s written or verbal instructions.
• Ability to communicate clearly verbally and in writing.
• Ability to work in a fast-paced environment.
• Ability to multitask like a rock star.
• Willingness to provide coverage for other areas of the department as needed.
• Must be able to keep composure if there’s a tight deadline or pressure.
• Reliable and responsible, the customer and the company count on this.
• Positive outlook that can be felt by our customers and our co-workers.

Nice To Haves

• Spanish speaker preferred.

Responsibilities

• Serve as the customer's main point of contact after order purchase until completion.
• Act as the liaison between the customer and the design team, mailing list experts, and printing and mailing area teams.
• Ensure client deadlines are met.
• Provide flawless, 5-star customer service.
• Communicate pleasantly with customers via phone, email, and live chat.
• Navigate the computer system and email system.
• Accurately follow customer's written or verbal instructions.
• Communicate clearly verbally and in writing.
• Work in a fast-paced environment.
• Multitask effectively.
• Provide coverage for other areas of the department as needed.
• Maintain composure during tight deadlines or high-pressure situations.
• Be reliable and responsible.
• Perform other duties as assigned.

Benefits

• Paid training
• Medical, Dental, Vision & Life Insurance
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Free yoga on-site twice a week
• Free monthly visits to a local Chiropractor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed