Client Services Coordinator - Vandalia Office

HORIZON HEALTH NETWORK•Vandalia, OH

6d•Onsite

About The Position

Horizon Health Network is seeking a dependable, organized, and detail-oriented Client Services Coordinator for its Vandalia office. This role supports patient care by coordinating intakes and referrals, assisting with clinical documentation, and helping ensure patients receive timely and appropriate services. The coordinator works closely with the Chief Operating Officer (COO), clinical staff, and other departments to support efficient daily operations and maintain compliance with agency policies and applicable regulations. The position is in person at 410 Corporate Center Drive, Vandalia, Ohio 45377, and is full time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Salary is undisclosed.

Requirements

Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
Proficiency with computers and ability to learn agency software systems.
Ability to work independently while contributing to a team-oriented environment.
Professional and courteous communication with patients, families, and staff.
Ability to work efficiently in a fast-paced environment.
Commitment to accuracy, compliance, and quality patient care.
Ability to take initiative and follow through on responsibilities.

Nice To Haves

Licensed Practical Nurse (LPN) preferred.
Previous experience in home health care, patient intake, referrals, or clinical office coordination preferred.
Knowledge of home health documentation, OASIS, Plans of Care, and physician orders is beneficial.

Responsibilities

Process new patient intakes and referrals, including accepting cases, assigning case managers, and coordinating additional staff and ancillary services as needed.
Enter and maintain accurate patient information in agency software systems.
Process and audit OASIS documentation for accuracy and completeness.
Create, review, and maintain Plans of Care (485s) for accuracy and completeness.
Assist nurses with recertification reports and Plans of Care.
Process physician orders and follow up as needed.
Coordinate laboratory orders and communicate information to appropriate parties to support continuity of care.
Track expiration dates for orders and ensure discharge paperwork is completed and processed appropriately.
Conduct routine chart audits for Medicaid and non-skilled clients to ensure services comply with applicable state guidelines and regulations.
Coordinate PRN nursing coverage and ensure patient visits are appropriately covered.
Provide administrative and operational support to the COO and perform other duties as assigned.