Client Services Coordinator

ALS • Prince George, BC

11d • Onsite

About The Position

Reporting to the Regional Manager, this role is responsible for the day-to-day overall operation of the new ALS Whitehorse Service Centre. This is a key position that assists the Regional Manager in the overall operation of the location with respect to client services and customer relationships. At ALS, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. With over 20,000 team members across 70 countries, you’ll be part of a global network.

Requirements

• Strong organizational skills
• Ability to work independently as well as part of a team
• Ability to work in a fast paced environment
• An extremely strong customer service focus
• Excellent time management skills
• Proven leadership ability
• Excellent communication skills, written and verbal
• Strong Microsoft Office Suite skills
• Completion of post-secondary education (degree, certificate or diploma) in Science or a related discipline
• Minimum 5 years work experience in the customer service
• Ability to learn new systems (ALS LIMs, other) and the required supplies for environmental sampling and analyses
• Valid Provincial Class 5 driver’s license with clean driving history (abstract required)

Nice To Haves

• Experience in training staff an asset for future growth plans
• First Aid Certificate or the ability to obtain one (optional)

Responsibilities

• Coordinates the preparation of sampling supplies for client orders from direct requests as well as Bottle Requests via the ALS LIMS from other locations (ie Burnaby)
• Receive returned samples, re-pack as needed, and coordinate shipping (ground and/or air) to the ALS processing laboratory
• Input shipping information, waybills, etc. for shipments into the ALS tracking system on MS-Teams or other systems including the ALS LIMS
• Coordinate pickup of samples and/or delivery of supplies for clients as required using the ALS vehicle
• Keep on top of supply inventory to ensure available for client requests and work with ALS Burnaby and other locations as needed, to order more stock
• Ensure an extremely high level of custom service and professionalism is adhered to exceed client expectations
• Relay business development opportunities and/or client concerns to the Regional Manager
• Provide information to clients on ALS capabilities and services, where possible, and/or relay ALS Project Manager or Manager contact information for follow-up, as required
• Develop business relationships with clients in conjunction with Management and Sales
• Follow established Standard Operating Procedures (SOP’s) for Receiving samples, preparing Bottle Requests and other Client Services activities
• Fosters a working environment that ensures quality targets are met or exceeded
• Ensures root cause investigations are properly conducted for corrective actions and solutions are effective
• Keep an clean and organized working environment for efficiency and client experience
• Ensuring that the location is controlling costs as much as possible in order to achieve financial targets
• Complies with all internal systems and procedures of the Company
• Act as the Safety lead for the location
• Observe established safety regulations and comply with all ALS health and safety policies and procedures including Safe Working and Driving activities

Benefits

• An estimated hourly pay of $32.66 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees