Part-Time Front Desk Coordinator (Tuesday & Thursday Only)

Community Medical Services•Olympia Fields, IL

About The Position

Community Medical Services (CMS) is seeking a part-time Client Services Coordinator to serve as the welcoming face of its outpatient clinic. Under the supervision of the Clinic Manager, this role greets clients and visitors with professionalism, compassion, and a trauma-informed approach, and helps coordinate client care through appointment scheduling, walk-in intake support, and responding to client concerns. The work supports CMS’s mission to help individuals recover from substance use disorders in a supportive healthcare environment. The schedule is Tuesdays and Thursdays from 8:30 a.m. to 5:00 p.m., with the same days each week. The role involves frequent client interaction, front-desk and administrative work, handling client records and payments, and maintaining a welcoming reception area. Duties and responsibilities may change as needed.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of front-desk experience.
Ability to communicate clearly and effectively with people at all organizational levels and with outside providers.
Basic computer knowledge, including the ability to navigate electronic health records.
Cultural competence and sensitivity to client and employee needs.
Accuracy in medication administration and the ability to maintain accurate client records.
Strong organization, accuracy, and attention to detail.
Problem-solving, conflict-resolution, time-management, and customer-service skills.
Ability to work as a team player in a fast-paced setting.
Ability to maintain confidentiality and comply with HIPAA and 42 CFR.
Flexibility to work in a continuously changing environment.
For employees in Texas, Ohio, Minnesota, Indiana, and Wisconsin: a valid state-issued driver’s license and MVR clearance are required; a 39-month MVR is required at the time of interview.
For employees in Texas, Ohio, Minnesota, Indiana, and Wisconsin: must pass an MVR check for employment involving travel to the bank for cash deposits.

Nice To Haves

Front-desk experience at a hospital or multi-physician practice is preferred.

Responsibilities

Greet and attend to clients in person and by phone.
Answer calls professionally and courteously.
Manage client flow in a high-volume, fast-paced environment.
Place outbound calls to schedule follow-up appointments or engage clients in treatment as needed.
Create client profiles and enter demographic information in the electronic health record.
Schedule appointments using the electronic scheduling system.
Document client visits accurately in electronic health records.
Keep the lobby and reception area clean, organized, and welcoming.
Coordinate walk-in intakes, help clients complete required documentation, and schedule them with available providers and counselors.
Verify insurance eligibility through insurance portals and set up billing episodes in the electronic health record.
Establish client payment plans and financial contracts, and collect and post payments.
Maintain the confidentiality of client and employee information.
Help de-escalate clients using a trauma-informed approach and triage client issues to appropriate solutions.
Introduce clients to the Recovery Connect engagement app and help them navigate it.
Complete end-of-day tasks, including reconciling deposit and payment records.
Verify cash in the cash box at the beginning of the shift and reconcile the count at the end of the day.
Follow incident-reporting procedures for unsafe or problematic incidents involving clients or staff.
Participate in quality-improvement or required job-focused education and in-service activities.
Help maintain inventory and order clinic supplies.
Perform general office duties, including document preparation, scanning, and faxing.
Travel to the bank for cash deposits where required.