Client Services Coordinator

Iowa Orthopaedic Center PC•Des Moines, IA

11h•Onsite

About The Position

This position performs a wide variety of administrative functions and public services by interacting with patients, employers, insurance adjusters, case management nurses, internal/external physicians and internal/external medical staff. The goal is to provide complete support and exceptional service to our clients and patients by coordinating the administrative requirements within each department at Iowa Ortho and consistently cultivating and maintaining the relations that contributes to patient growth.

Requirements

Previous customer services experience required
Experience in a healthcare related field, medical terminology, or insurance billing required.
Excellent communication skills (both written and verbal)
Basic computer skills: Microsoft Office Suite: Excel, Outlook, Word, One Note)
Ability to read, speak, hear, and write the English language without translation

Nice To Haves

Bachelor’s Degree in business, social services or medical related field preferred
Combination of education and experience may be considered
Previous experience in worker’s compensation or insurance auditing preferred

Responsibilities

Oversees all aspects of work comp business for an assigned group of IO physicians
Register, verify, update, or modify all new work comp patients while obtaining all necessary patient and billing information
Coordinate with case managers, referring office, or adjusters to obtain outside records prior to an appointment. Ensure that records received are complete and documented.
Expeditiously obtain all authorizations for workers’ compensation appointments and surgeries.
Investigate and follow-up on all incoming phone calls for workers’ compensation patients within 24 hours. Make all appropriate documentation in the patient chart thorough and accurate.
Document phone calls and appropriate items in the case management system
Forward medical records when requested to case managers, employers and adjusters
Maintain knowledge of workers compensation laws and offer education to providers and team members
Coordinate Special Services Requests
Work closely with doctors to ensure all reports are handled and completed in a timely manner
Schedule appointments and procedures pertaining to Work comp for the Iowa Ortho Physicians, including (but not limited to) MRI/CT and outpatient testing.
Provide exceptional customer service to patients, employers and insurance companies calling on accounts
Exhibit complete professionalism in all duties performed as a coordinator
Communicate with physicians and staff as necessary, to provide concise information and process completion
Assist nurse case managers and insurance adjusters in coordinating patient care
Complete all work log tasking within the required parameters
Track all scheduled tests and ensure accuracy on any notes in patient accounts
Assist with scheduling
Provide assistance to the billing department, as needed, to collect overdue claims payment
Provides excellent customer service to internal and external customers
Provides assistance in the best interest of Iowa Ortho and our patients.
All other duties as assigned