Client Services Coordinator

Lifemark Health Group•Calgary, AB

5d•Onsite

About The Position

As a Client Services Coordinator, you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability, and pride. You are an outgoing individual with multi-tasking capabilities, and your administrative work is thorough, organized, and detail-oriented. You have strong computer skills, including knowledge of MS Word, Excel, and database use. You have excellent verbal and written communication skills, and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Requirements

Relevant post-secondary/community college education.
3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment.
Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat).
Effective verbal and written communication skills.
Proven organizational and multi-tasking skills.
Strong customer service orientation.
Strong attention to detail.
Mature and strong work ethic.
Proven organizational and multi-tasking skills.

Nice To Haves

Medical Office or Legal Assistant training.
Knowledge of medical terminology and medical transcription experience.
French-English bilingualism is a significant asset.

Responsibilities

Booking, confirming, and maintaining Independent Medical Evaluation service schedules using the administrative database.
Send consultants medical or other files necessary for the completion of the service.
Receive and direct examinees and assist them with forms completion where necessary.
Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service.
Receive and transfer incoming calls.
Coordinate courier deliveries and pickups.
Maintain accurate records.
Word process a variety of documents, forms, and report data as required.
Provide administrative and clerical support to consultants, management, and staff.
Develop and foster Client and Assessor relationships.
Working with national accounts and facilitating Independent Medical Evaluation appointments.
Triage and coordinate files, ensuring appropriate service is being provided.
Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation.
Screening for conflict of interest and advising the appropriate parties when this arises.
Scheduling the service(s) with our roster of medical and paramedical assessors.
Booking secondary service providers when necessary (e.g., transportation, interpretation).
Creating notifications consistent with our Service Level Agreements (SLAs).
Producing the relevant directives for the assessor(s).
Meeting deadlines.
Data entry and data accuracy.
Customer service.
Other duties as assigned.

Benefits

Comprehensive and flexible health and dental choices with Flex benefits.
Lifemark Employee Assistance Program.
Shoppers Drug Mart Employee Discount (30%).
Employee Stock Purchase Plan (25%).
Paid vacation and Wellness days.
Annual continuing education allowance of $1500 (applicable towards credential or designation fee).
Goodlife Fitness Corporate Discount Gym Membership.
Ongoing internal training and development with opportunities for mentorship.
A diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Nationally recognized brand with a strong digital presence.