Client Services Coordinator

Parkwood Clinic•Portland, OR

1d•Onsite

About The Position

We are looking for an organized, driven, and personable individual to join our administrative team as a Client Services Coordinator. The Client Services Coordinator works closely with our clients and families to ensure they have access to the care they need, and supports our Billing and Clinical Teams functions. They will perform a variety of tasks, including: Coordinate current client schedules and makeup appointments, Schedule new client recurring appointments, Coordinate Clinician schedule changes, Manage the On Demand flex call list, Ensure a full advanced schedule, Manage the clinic phone line and administrative email account, Confirm patient insurance information and collect co-pays upon check in, Accurately handle all client information according to patient confidentiality standards and HIPAA requirements, Be able to communicate copays, deductibles, co-insurance, and other out of pocket expenses to client families, Interact warmly with clients and families as they enter the clinic, providing a welcoming experience, Coordinate consultation meetings between our clinicians and outside providers, as needed, Maintain clinic organization/cleanliness on a day to day basis.

Requirements

Prior administrative/scheduling experience in a clinical setting
Leadership experience as a team lead or coordinator
Exceptional customer service and active listening skills
Close attention to detail
Professional phone and email etiquette
Basic working knowledge of medical terminology and insurance processes
High school diploma/GED required
Must pass full drug panel, including marijuana, and consent to a background check upon hire

Nice To Haves

Associate degree preferred
Medical billing and/or coding experience a plus
Multilingual applicants encouraged to apply (Spanish, Arabic, and Mandarin)

Responsibilities

Coordinate current client schedules and makeup appointments
Schedule new client recurring appointments
Coordinate Clinician schedule changes
Manage the On Demand flex call list
Ensure a full advanced schedule
Manage the clinic phone line and administrative email account
Confirm patient insurance information and collect co-pays upon check in
Accurately handle all client information according to patient confidentiality standards and HIPAA requirements
Be able to communicate copays, deductibles, co-insurance, and other out of pocket expenses to client families
Interact warmly with clients and families as they enter the clinic, providing a welcoming experience
Coordinate consultation meetings between our clinicians and outside providers, as needed
Maintain clinic organization/cleanliness on a day to day basis