Client Services Coordinator

Avison Young Canada•Vancouver, BC

4d•Onsite

About The Position

This role is located in our Vancouver office and reports to the Managing Director and Operations Manager. The Client Services Coordinator (CSC) will provide daily real estate administrative support in a fast-paced environment. The CSC will offer sales, marketing, and research support, along with general office administration to our brokers and clients. Responsibilities include providing presentation support, listing and offer preparation, property marketing and client reporting, conducting market research, and transaction administration. The role also involves coordinating promotional and post-sales marketing materials under the direction of the marketing team. The ideal candidate will have a minimum of three years of experience in the real estate industry and/or a diploma/degree relevant to real estate. This position is suited for someone passionate about real estate who prefers a career in an administrative capacity within the industry. The base salary is aligned with market data and is estimated to be $50,000 with the potential for additional compensation through a bonus. This salary range reflects base compensation across all Canadian locations, with individual pay determined by work location, relevant education/training, experience, and internal equity.

Requirements

Minimum 3 years of real estate experience
Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
Must be able to handle flexibility in task management while having a keen eye for detail
Ability to read, analyze, interpret and create general business documentation
Ability to write reports, business correspondence and format presentations
Excellent and effective verbal and written communication skills
Excellent proofreading and editing skills
Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time sensitive issues and tasks
Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision
Ability to maintain discretion regarding personnel and industry-related matters
Attitude — positive, always seeking to better our team, reaching out to bring value

Nice To Haves

Adobe Creative Suite (InDesign, PhotoShop, Illustrator, and Acrobat) experience is preferred

Responsibilities

Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
Maintain and review property listings and manage expiry dates and prepare required documentation
Maintain records of correspondence for property listings with agents and update client reporting as required
Work closely with agents on various initiatives and special projects
Coordinate deal processing with agents and Accounting Department
Schedule meetings, appointments, property tours and travel plans
Proofread copy for spelling, grammar and layout. Make appropriate changes and ensure the accuracy and clarity of the final copy
Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials
Organize, create, prepare and produce client specific packages, presentations, and proposals
Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
Update listings on Avison Young website and other locations as advised
Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
Prepare property availability surveys and other applicable research and marketing collateral relevant
Update CRM database with current market and client information