Client Services Coordinator - (Mon - Fri 7am - 3:30pm)

Saddle Creek • Ft. Worth, TX

2d

About The Position

The Client Services Coordinator (CSC) provides clients with a high-quality, professional service experience and acts as a liaison between clients and Saddle Creek. The coordinator assists clients with questions and issues, investigates concerns using various systems, and offers solutions in a positive manner. The role also involves establishing and maintaining effective working relationships with associates, agencies, clients, and the public. The position operates Monday through Friday from 7:00 a.m. to 3:30 p.m. and requires working in both office and warehouse environments with wide temperature ranges.

Requirements

• High school diploma or GED required.
• At least six months of experience in a customer service role.
• Excellent verbal and written communication skills, especially by email and phone.
• Strong interpersonal skills.
• Comfort presenting in front of others.
• Good problem-solving and prioritization skills.
• Ability to manage and resolve conflict effectively.
• Attention to detail when preparing and maintaining accurate records and reports.
• Ability to follow written and verbal instructions.
• Technology savvy.
• Comfort working in both office and warehouse environments with wide temperature ranges.

Nice To Haves

• Associate degree preferred.
• Experience working with warehouse management systems (WMS) preferred.
• Proficiency with Microsoft Outlook, Word, and Excel, and knowledge of PowerPoint preferred.
• Excellent communication skills and ability to collaborate and engage with people at all levels of the organization.

Responsibilities

• Communicate with customers verbally and in writing with a professional, positive attitude.
• Support client relationships by acting as an extension of the client's business.
• Build rapport with partners, manage relationships, set expectations, and communicate status.
• Assist clients with questions, offer solutions, research issues, and provide status updates.
• Enter, review, coordinate, and track progress on client-requested enhancements and issues.
• Identify process improvements that enhance the client experience and streamline operations.
• Maintain service reports shared with clients, including visibility into volumes and service-level agreements.
• Participate in and present at client meetings as needed.
• Communicate client-requested projects to operations, including Kitting and Receiving.
• Coordinate and communicate professionally with clients, clients’ retailers, and Saddle Creek vendors.
• Support parcel requests and issues from carriers or clients and escalate as needed.
• Oversee the CRM and dispatch tickets appropriately.
• Support new client implementations and enhancements as needed.
• Navigate warehouse systems as needed to address client requests.

Benefits

• Weekly pay with skill pay and shift differentials.
• Benefits package including medical, dental, vision, and medical reimbursement.
• Medical employee-only premium of less than $10 per week with wellness discounts.
• Health savings account (HSA) with annual employer contribution.
• Weekly 401(k) match.
• Vacation immediately upon hire.
• Eight holidays per calendar year.
• Personal time after 90 days.
• Employee assistance program (EAP) and identity theft protection.
• Tuition reimbursement.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED